New York, NY — Following a comprehensive national search conducted by Brettschneider Executive Search, the Carter Burden Network (CBN) Board of Directors is proud to announce the appointment of Joy Salvador, former Macy’s executive, as its next Executive Director effective June 5, 2026. The Board enthusiastically shared that Joy Salvador embodies Carter Burden Network’s guiding promise to its older adult clients, “We Will Always Go Above. You Will Always Belong.”
The Board of Directors undertook a national search during a period of significant unpredictability across the nonprofit sector, when strong leadership, financial discipline, and diversified funding are more critical than ever. After careful consideration of an exceptional slate of finalists from across the country, the Board determined that Joy rose above as the leader best positioned to guide CBN forward—bringing continuity, credibility, and deep alignment with the organization’s mission and values.
Founded more than 55 years ago, Carter Burden Network has built a nationally respected model rooted in dignity, hospitality, and deep personal connection with the older New Yorkers it serves. Treating every client as a welcomed guest—through meals, arts programming, and community—has always been at the core of CBN’s work. That hospitality-centered ethos is one Joy Salvador not only understands, but exemplifies within her Board commitments but also her 30 years of hospitality focused and client centered engagement as a Macy’s executive.
Joy brings to Carter Burden Network a distinguished executive background from Macy’s, Inc., where she has led complex, multi-site operations and managed $100M+ P&Ls with full accountability for strategy, financial performance, talent, and community engagement. As a senior executive overseeing a 24-site national network, she has driven organizational transformation, built inclusive and hospitality-forward cultures, and delivered sustainable growth during periods of significant uncertainty. Her experience includes leading large, diverse teams; forging high-value internal and external partnerships; collaborating with municipal agencies; and navigating regulatory and compliance requirements across multiple jurisdictions. This operational rigor is matched by a decade of Board service and volunteer leadership at Carter Burden Network, reflecting a deep, sustained commitment to older adults. A skilled relationship-builder and trusted public ambassador, Joy brings a proven ability to align stakeholders across sectors in service of mission, scale, and long-term impact.
Raised by older adults, Joy’s passion for serving older New Yorkers is deeply personal. From an early age, she developed a profound respect for aging, intergenerational connection, and the dignity every person deserves. That lived experience has shaped her leadership throughout her career and aligns directly with CBN’s promise that every individual belongs.
Joy brings more than 30 years of senior leadership experience, including stewardship of complex budgets and management of large, multi-site teams. At a time when diversifying revenue is essential, she offers deep financial acumen alongside long-standing relationships across the corporate sector built through trusted, sustained partnerships. This combination positions CBN to strengthen and expand its funding base while remaining firmly grounded in mission.
As a committed member of CBN’s Board of Directors for 8 years, and current Co-Chair of CBN’s Development Committee, Joy has been tirelessly devoted to the organization’s long-term sustainability. She is equally known for her hands-on, personal engagement with clients—connecting directly while volunteering through meal services, arts programming, and community experiences—and for identifying innovative ways to both control costs and grow revenue without compromising quality or care.
The Board also announced that William J. Dionne, whose leadership has shaped Carter Burden Network for decades, will begin a planned transition in June. Bill’s legacy as Executive Director is extraordinary. Under his guidance, CBN became one of New York City’s most trusted aging services provider of meals, safety, social services and elder-abuse prevention services, and volunteer engagement activities—programs widely recognized as critical to the city’s social safety net. His ability to seamlessly manage complex operations while bringing warmth, humanity, and joy to every interaction has left an enduring mark on the organization.
To ensure a smooth transition, Bill and Joy will be working together through the month of May. Having worked together for many years already, Bill is enthusiastic about Joy as the next Executive Director to continue to be the champion of the older adults we serve.
“Joy Salvador represents the very best of Carter Burden Network’s values,” said the Board of Directors. “Her leadership reflects our promise to always go above—and to ensure that every older New Yorker we serve knows they belong.”
MEDIA CONTACT: Patricia Mays 917.548.9967 maysp@carterburdennetwork.org